Frequently Asked Questions

Pricing in the ParkRoll marketplace is set by our parking partners. When you search for parking on parkroll.com, we will display prices based on your length of stay, location, and reservation dates and times.

A service fee is added to each transaction on a per-reservation basis. This fee helps us invest in new features and services, allowing ParkRoll to cover the costs of operating our platform while providing industry-leading customer support, processing and fulfillment services, and ongoing operation and maintenance.

This amount covers fees charged by the facility operator for expenses such as airport charges, facility fees, and additional operator costs, as estimated by ParkRoll.

ParkRoll is a parking reservation service that partners with garages across the U.S. to provide you with guaranteed parking at a discounted price. To use ParkRoll, visit parkroll.com before you arrive, choose the spot that suits you best, and book your reservation. ParkRoll ensures you have the best parking spot reserved just for you!

We work with owners and operators to help sell unused inventory and direct parkers to spots they might not be aware of. In exchange, we can offer these spots at a discount and pass the savings on to you!

We’re always happy to help you get your spot listed on ParkRoll. You can list your spot with us at https://www.parkroll.com/parking-rentals. After submitting your information, a ParkRoll admin overseeing your location will reach out to finalize the details. Your space remains under your control. You set the prices and available spots, and you’ll have a dedicated ParkRoll admin to assist you with the details and act as your main point of contact with ParkRoll.

ParkRoll is available in the U.S.

ParkRoll does not own or manage the garages we partner with and is not responsible for theft or damage to your vehicle or personal property. As with any parking situation, please ensure your vehicle is locked and do not leave valuables inside when you have a ParkRoll reservation.

Yes! Simply click on the 'Monthly' tab on the website, and monthly parking options will appear when you search.

ParkRoll doesn’t partner with every garage, but we are continually working to expand and offer more parking options in more locations.

ParkRoll doesn’t offer parking directly at airports, but we do partner with locations near several major airports nationwide.

1. Set the location and confirm your dates and times – We list the parking spots, their distance, and provide you with an estimated time frame and rate for each spot. Set the times based on the earliest you plan on arriving and the latest you intend on staying. It’s important to note that, like a hotel, you cannot enter the facility before your reservation begins, and you must leave before your pass expires. 2. Search for parking options, services, and amenities – You can filter garages by features such as covered parking, valet service, etc. 3. Checkout – When you’re ready to checkout, double-check your dates and times, and update any important information like your email address and phone number. Once you confirm your purchase, we will process your payment and send you a parking pass with instructions on how to access your parking spot.

Nope! You can purchase through ParkRoll as a guest each time. All we’ll need from you when you book is an email address and phone number to send your parking pass, along with your payment information to complete the purchase.

You can reserve parking anywhere from minutes to months in advance; just make sure to purchase your reservation before entering the garage.

Oversized vehicle parking depends on the garage. Please check the garage instructions for more details. For assistance, feel free to reach out to us at [email protected].

ParkRoll partners with various facilities that offer covered self-park, uncovered self-park, covered valet park, and uncovered valet park. You can filter garages by the type of parking you need. Additionally, you can view the offerings at each garage by clicking on the property title listed.

Yes! ParkRoll displays the total price for your entire stay on the checkout page, based on the selected dates, times, and services. ParkRoll requires pre-payment for all reservations.

Yes! ParkRoll offers discounts on the drive-up rates at most of the locations we partner with. We work with owners and operators to help sell unused inventory, and in exchange, we can offer those spots at a discount and pass the savings on to you!

Your safety is our top priority! We strive to offer the best parking locations and provide several pictures and important details for each of our spots. This allows you to review your spot before booking. If you don’t feel comfortable, please reach out to us at [email protected]. We’re here to help!

We offer overnight parking. When searching, adjust the dates and times to the overnight period during which you plan to park. All garages that allow overnight parking will appear, and you can book directly from our website.

We offer spots with a wide variety of amenities, including covered or uncovered parking, valet or self-park, spots with handicap accessibility or EV charging, and spots that allow in-and-out access during your reservation, among others. To find the spot that best suits your needs, use the filtering options on our website. You can filter spots by the amenities you require.

Most of our locations do not require printed reservations; you can simply show the parking pass sent via email or phone number. For the few locations that do require a print-out, we make sure to include this information in the spot's instructions.

Reservations cannot be transferred to different locations, as rates vary between garages and parking lots, and different locations may be managed by different companies. However, if your reservation hasn't started yet, you can cancel it and book another spot at a different location!

You should receive a confirmation via email and phone number after booking a spot. Parking passes are sent to the email address and phone number used for booking. If you have not received your parking pass, please reach out to us at [email protected].

Free cancellation up to the reservation start time. Once the reservation time has started, it can’t be canceled or refunded. For cancellations, please contact our customer care at [email protected]. We’re happy to help you! Note: This is our standard cancellation policy, but in some cases, exceptions may apply. We will communicate if a different policy applies.

You can extend the end time of your reservation by using the 'Extend Parking' option on https://parkroll.com/extend-parking

To deactivate your ParkRoll account, please reach out to us at [email protected].

Yes! We have a secure checkout process. All our billing is handled through Stripe and PayPal, multi-million-dollar companies that operate in 20 countries. We do not store full credit card information anywhere on our site. Feel free to visit https://stripe.com/ and https://www.paypal.com/ for more information.

Your card is charged when you press 'Pay Now,' not when the reservation starts or ends.

Depending on your bank or credit card company, a refund may take 5 to 7 business days to post to your account.

If your payment goes through, you’ll see a confirmation page with a Reservation ID number, which serves as your confirmation number for the reservation. You’ll also receive a confirmation via email and phone containing your parking pass immediately. If you haven’t received a confirmation email and don’t see any charges on your card, the payment has not been processed.

Yes! As long as you have Apple Pay or Google Pay set up on your phone and enabled, those payment options will automatically appear on the checkout page.

Unfortunately, selling our parking passes through a third-party site is a violation of our terms and conditions. When our parking passes are sold through a third-party site, we no longer have the driver’s contact information, which can lead to various issues. If your plans change, you can always cancel your reservation before it begins!

We’re always happy to help you get your spot listed on ParkRoll. You can list your spot with us here. After submitting your information, our ParkRoll admin overseeing the location will reach out to you to finalize the details. The space remains under your control. You get to set the prices and available spots, and you will have a dedicated ParkRoll admin to help you with the details and serve as your point of contact with ParkRoll.

List in a Click – Fill out the form available at https://www.parkroll.com/parking-rentals. Start Renting – Set your own price and earn profits. Get Paid on Time – Track your income and earn more profits.

Yes! We offer an option for group reservations, allowing you to make bulk bookings. After purchasing the reservation, you can simply forward the parking pass to the individuals you'd like to share it with. They will receive further details from ParkRoll and get a confirmation via email and phone number.

No refunds will be issued for unused spots. For further assistance, please reach out to us at [email protected].

If your stay extends beyond your reservation dates and times, you are requested to use the 'Extend Parking' option on parkroll.com by providing the Reservation ID number from the parking pass shared via email and phone number. Otherwise, you may be charged for any additional hours or days that were not paid for when you booked your reservation online.

ParkRoll’s event parking service allows hotels or nearby venues to offer paid or complimentary parking to event attendees through an advanced booking system, streamlining parking management for special occasions.

To set up event parking, the event host should contact the hotel or venue property manager and share the event details. The property manager will then register the event and provide an email with a link for the host. This link can be shared with guests, allowing them to register and receive a QR code for entry and exit.

Once registered, guests receive a QR code that can be scanned to enter and exit the parking area. This code can be stored on their mobile devices, making access convenient and efficient.

ParkRoll’s event parking provides quicker entry and exit times, which reduces vehicle idling and lowers emissions and fuel consumption. This results in a smoother, more efficient service that meets guest expectations for convenience and supports sustainability efforts.

Yes, by reducing the time vehicles spend idling during entry and exit, ParkRoll’s system helps cut down on emissions and fuel consumption, contributing to a more eco-friendly event experience.

Yes, ParkRoll’s system supports both complimentary and pay parking options, allowing event organizers to choose what best suits their needs.

Once the event is registered, the hotel property manager sends an email with a unique link to the event host. The host can then share this link with event attendees, enabling them to register for parking and receive their QR codes.

The ParkRoll Employee Pass is a digital access system that allows employees to enter facilities without using traditional physical keys or cards, aligning with eco-friendly and sustainable practices.

Employees are provided with a unique QR code that can be stored in their Apple Wallet and scanned directly from their mobile phone or iWatch. The QR code is also sent via email, enabling easy access for scanning in and out with the option for multiple entries. This seamless process ensures convenient and efficient access without the need for physical cards or tickets.

Yes, digital access provided by ParkRoll is designed to be secure, offering a reliable alternative to traditional key cards and tickets while ensuring the safety of guests and employees.

The ParkRoll system provides a seamless, keyless parking experience for guests, eliminating the frustration of lost parking tickets or key cards. This ensures more convenience and enhances overall customer satisfaction.

By transitioning to paperless systems and digital keys, ParkRoll minimizes the use of plastic and paper, thus reducing manufacturing emissions and promoting eco-conscious operations.

Hotels that implement ParkRoll benefit from streamlined operations, reduced costs associated with replacing lost key cards or tickets, and improved sustainability efforts that appeal to environmentally conscious guests.